Frequently Asked Questions
Everything you need to know about our exclusive fashion drops and collectibles.
How do limited edition drops work?
Our fashion collaborations and designer dolls are released in limited quantities. Items in your cart are not reserved; you must complete the checkout process to secure your purchase.
What is the shipping timeframe for pre-order items?
Pre-order shipping dates vary by collection. Please refer to the specific product page for the estimated shipping window. You will receive a tracking number as soon as your order leaves our warehouse.
Do you offer international shipping for apparel and accessories?
Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your delivery location.
What is your return policy for Mattel Creations products?
Due to the exclusive and limited nature of our items, we generally do not accept returns unless the product is defective. Please contact our support team within 30 days if you receive a damaged item.
Can I modify or cancel my order after it has been placed?
Once an order is placed, it is sent immediately to our fulfillment center for processing. Therefore, we are unable to modify or cancel orders, including changes to shipping addresses.
How can I ensure the authenticity of my purchase?
All items purchased directly through Mattel Creations are guaranteed authentic and often include a Certificate of Authenticity (COA) where specified in the product description.